We collect your information when you place an order or sign up for our newsletter and we will never sell or give it away to any other companies. We don't keep your credit card information on file and if you pay online via PayPal we don't even have access to it.
We may contact you by email or by phone regarding your order.
If you subscribed to our newsletter, you can opt out any time by clicking on the unsubscribe link in the newsletter.

After you go through the checkout process, we will send you a confirmation email with your order summary. We accept payments via PayPal website where you can pay with your credit or debit card or your PayPal account. We chose to use PayPal services because they offer convenient and secure credit card processing. Please allow 1-2 business days for processing. We do our best to keep availability information current on the site, but occasionally we do run out of items. In this case, we will notify you within 1-2 business days. In most cases we can get the item to you in additional 7-10 business day; otherwise we will offer a substitute, a store credit or a refund.

You may return or exchange merchandise within 30 days from shipment date. All items must be in original packaging, in new condition with the original tags, receipt, all warranty cards, manuals and accessories. You may receive a refund, replacement or store credit (Gift Certificate). Original shipping charges will not be refunded unless the item is defective. Returns may be sent by US Standard Mail or UPS Ground shipping. Returns/Exchanges must be sent freight prepaid. We do not accept COD's, do not send call tags or accept 3rd party billing. If your return is due to our error, we will reimburse your shipping costs for ground/standard shipping only. Sale products may be returned only when defective. Items purchased online can be returned or exchanged at our retail store.
If you receive a product that has been damaged in shipping, your claim needs to be handled through the shipping company.

United States: we ship for free orders of over $50 (before tax if applicable) via USPS Priority Mail (except for oversized items). For orders under $50 we charge $5.00 flat shipping rate.
All international orders including Canada will be charged a flat rate of $20 regardless of order size.

Oversized items such as sufboards, surfboard bags, bodyboards, skimboards and longboard skateboards are subject to additional shipping fee.

If your order is being shipped outside of Washington State, no sales tax will be charged.
We will add applicable local sales tax to all orders shipped within Washington State.
For international orders, we are not responsible for duty, taxes or fees that you may be required to pay in the destination country.

If you purchased items from MWRC/Body Glove/Global Surf Industries Web Site which you could access via the "CLICK HERE to buy online from the manufacturer" link, the MWRC policies, terms and conditions apply to these items. See MWRC Terms of Use, MWRC Returns and Exchanges and MWRC Security and Privacy Policy

Mon-Fri 10am - 8pm PST
Sat 10pm - 6pm PST

by phone: 206.632.7750
by email: orders@wavehoundssurf.com